Privacy Policy

Ezy Auto Wrecker ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at ezyautowrecker.com.au or contact us about our cash for cars, car removal, and auto wrecking services. ezyautowrecker.com.au

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.

1. Information We Collect

Information you provide to us

When you contact us through our website, call us, or submit an enquiry, we may collect:

• Your name
• Phone number
• Email address
• Suburb or postcode
• Details about your vehicle (make, model, year, condition)
• Any other information you choose to provide in your message

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device type and operating system

This information is collected through cookies and similar tracking technologies. See Section 6 for more information about cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry and provide a quote for your vehicle
• To arrange vehicle collection and process the sale
• To communicate with you about your transaction
• To improve our website and services
• To comply with legal obligations, including VicRoads transfer of ownership requirements
• To send you relevant information about our services (only where you have consented)

We will not use your personal information for any purpose that is incompatible with the purposes described above without your consent.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting our business (for example, email or SMS providers). These parties are contractually obligated to keep your information confidential.
• Legal requirements: We may disclose your information if required to do so by law, or in response to a valid request by a government authority (for example, VicRoads for vehicle transfer notifications).
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For vehicle sale transactions, we are required to retain certain records for a period of time in accordance with Victorian law. Enquiry data that does not result in a transaction is typically retained for up to 12 months.

6. Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how visitors use our site. Cookies we may use include:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand how visitors interact with our website (for example, Google Analytics). These cookies collect information in an anonymised form.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

7. Third-Party Links

Our website may contain links to third-party websites (for example, Google Maps links for our yard locations). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

8. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of receiving marketing communications from us
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act

To exercise any of these rights, please contact us using the details in Section 10 below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

We will respond to all privacy-related requests within a reasonable timeframe, typically within 30 days.